Paraphernaliyah
Refund Policy
Last updated: 8 July 2026
At Paraphernaliyah, we want you to feel confident when ordering. This starter Refund Policy outlines how we handle damaged, incorrect, or unsatisfactory orders. It may be updated as our processes mature.
1. Our Commitment
We carefully pack every order. If something is wrong, please contact us promptly so we can help resolve it.
2. Damaged or Incorrect Items
If your order arrives damaged or incorrect, contact us within 48 hours of delivery. Please include:
- Your order reference
- Photos of the packaging and product
- A short description of the issue
We will arrange a replacement or refund where appropriate.
3. Change of Mind
Due to the nature of food products, change-of-mind returns may not always be possible once an order has been prepared or dispatched. Please contact us before ordering if you need clarification.
4. Quality Concerns
If you believe a product did not meet expected quality standards, please contact us via WhatsApp or email. We will review your concern carefully and offer a fair resolution.
5. Refund Process
Approved refunds will be processed using the original payment method where possible, or via an agreed alternative arrangement. Refund timing may vary depending on the payment provider or bank.
6. Contact for Refund Requests
WhatsApp: 082 300 8555
Email: hello@paraphernaliyah.com
Questions about this policy? Contact us at hello@paraphernaliyah.com or WhatsApp 082 300 8555.